FAQs
Subscriptions
How does the Subscription program work?
Click the “Subscriptions” link at the top of the page. Choose your product, select a delivery cadence (e.g., every 2, 4, or 8 weeks), and start saving 10% PLUS FREE SHIPPING on recurring orders.
Is there a minimum commitment?
No. You can pause or cancel anytime before your next charge date.
How do I manage my subscription?
Sign in to your account by clicking the icon at the top right hand of the screen. Click on “Account” after entering your credentials. From here you can skip, pause, change cadence, swap products, or update payment/shipping details.
Can I change the date of my subscription or the frequency of my deliveries?
Currently, the best way to update your deliveries is to either pause or cancel your subscription and start a new one with the updated date or frequency.
How can I pause my orders?
Sign in to your account by clicking the icon at the top right hand of the screen. Click on “Account” after entering your credentials. “My Subscriptions” will appear. Click "View" on the subscription you wish to adjust and select "Pause Subscription" under "Actions."
I created a subscription by mistake; can I cancel it?
Yes. To cancel unwanted subscriptions, sign in to your account by clicking the icon at the top right hand of the screen. Click on “Account” after entering your credentials. “My Subscriptions” will appear. Click "View" on the subscription you wish to adjust and select "Cancel Subscription" under "Actions."
What happens if my subscription is out of stock?
You will receive an email informing you that your order will ship when the product is back in stock.
How many subscriptions can I activate at one time?
You may activate multiple subscriptions if you prefer to receive products at separate times.
Orders & Shipping
How long after placing an order will I receive an order confirmation?
Caffe Borbone will send an email with order confirmation within 2 minutes of purchase.
When will my order ship?
Orders placed before 12pm ET Mon-Fri will ship same day. All other orders ship within 1–2 business days.
Where do you ship from?
Orders ship from our U.S. warehouse in Fairfield, NJ on business days (Mon–Fri, excluding holidays).
When will my order arrive?
We do our best to get your order delivered to you as fast as possible. Most orders will arrive in 2–7 business days after leaving our warehouse, depending on destination and carrier.
How much is shipping?
Free shipping applies on orders over $90 for one-time purchases. Subscribers get free shipping on recurring orders. For all other orders, standard shipping rates are calculated at checkout.
What are the shipping options?
We offer ground shipping on all orders through UPS. Orders over $90 ship for FREE.
Do you ship Internationally?
Not currently.
Can I update, modify or cancel my order after it’s been placed?
We move fast to get your order to you quickly! Contact us at contact@caffeborbone.com or call us directly at (973) 227-7799 and provide us with your order number ASAP. If your order hasn’t been packed, we’ll do our best to help in any way we can.
What happens if my credit card is declined?
Caffe Borbone will attempt 2 additional charges after the initial decline.
Can I pay with cash or check?
We do not accept cash or check, but PayPal, Google Pay, Apple Pay, and all major credit cards are accepted.
How do I track my order?
You’ll receive a tracking link via email once your order ships and you can also view it under by signing into your account and viewing your orders.
I tracked my order, and it shows delivered but I didn’t receive it?
In the event you have not received your order, please check with household members, neighbors and your surrounding mail areas to confirm it was not picked up by someone else. If it’s still missing after 24 hours, contact our customer support team at contact@caffeborbone.com or call us directly at (973) 227-7799 and provide us with your order number and tracking number so we can investigate it for you.
Can I buy in bulk or for my business?
Yes! Call us directly at (973) 227-7799 or email us at contact@caffeborbone.com for wholesale pricing, office programs, and retail partnerships.
Products
How much coffee should I use?
Espresso: 8-9 grams for single shot/16-18 g for a double shot.
Regular coffee: We recommend the 1:16 coffee-to-water ratio (french press, chemex, standard drip)
How much is 1 Kilo of coffee?
1 Kilo is equal to 2.2 pounds of coffee. All of our blends are available in 1 kilo bags/2.2 pound bags or 6 kilo bags/13.2 pound cases.
What machines can be used to brew whole bean coffee?
Whole bean coffee can be ground and used in a standard drip machine, french press, chemex, or moka pot. Espresso beans can be used in an espresso machine.
How should I store my coffee?
Coffee should be stored in an airtight bag or jar to preserve the taste of the beans.
What machine can I use to brew Paper Pods?
Any machine specifically manufactured to be used with espresso paper pods. Also, traditional espresso machines with a dedicated porta filter of 44mm (adaptor) can extract the coffee in the proper way, with a nice layer of crema on top.
Are the paper pods compostable?
Yes! Our paper pods are compostable. Please check with your local municiaplity for additional information.
Aluminum
Are the capsules compatible with Nespresso Vertuo machines
The aluminum capsules are not compatible with the Nespresso Vertuo. The capsules will only work with the Nespresso Original line.
Plastic
Are the capsules compatible with Nespresso Vertuo machines?
The aluminum capsules are not compatible with the Nespresso Vertuo. The capsules will only work with the Nespresso Original line.
What is the best way to brew ground coffee?
Explore different methods to brew coffee on our ground coffee product pages
How should I store ground coffee?
Ground coffee and whole bean coffee should be stored in an airtight container away from heat sources, sunlight, and humidity.
My machine is loud, is there something wrong with it?
Any espresso machine requires a powerful pump to generate the necessary pressure for proper extraction. As a result, the noise level may be higher than a percolator. This is normal, but please ensure the water tank is positioned correctly to prevent any additional vibrations.
What products can I use with this machine?
Caffe Borbone Espresso Paper Pods are designed for the Didi Machine, although any 44 mm paper pod can be used.
What kind of maintenance does my machine require?
After each brew, discard the paper pod from the machine and rinse the removable pod holder. Every few months we recommend cleaning the water tank to descale and refresh it. A few drops of household vinegar and water solution will keep the machine from accumulating any build-up. Mix 1-2 teaspoons of vinegar in 1 cup of water and add it to the water tank. Turn the machine on, and allow the solution to run through. After this process is completed, add an additional cup of water to the tank and brew with clean water.
Does my machine have a warranty?
Yes, the Didi Machine comes with a 2 year limited warranty. Please register the product within 30 days of purchase to activate your warranty. Register your Didi machine here.
Is this a fully automatic brewing system?
The Didi is a semi automatic machine that requires the user to activate the button to start and stop the brewing process.
Is the Didi Machine compatible with Nespresso products?
No, the Didi machine only works with 44mm easy serve espresso paper pods.
What is the return policy?
Caffe Borbone America’s return policy allows the customer 15 days to return the product, however, if the machine is no longer functioning properly it will fall under the remaining warranty period for a replacement.
Where is the product manufactured?
The Didi Machine is manufactured in Italy. It is imported to our US headquarters.
What if I need additional help with my Didi Machine?
For any additional questions or concerns please contact our customer support team via email contact@caffeborbone.com. For a live agent please call (973) 227-7799 or use the chat feature between the hours of 8:30AM- 4:30PM, EST.
Blend Information
Blue Blend (Miscela Blu)
Contains notes of chocolate, hazelnut, and light caramel nuances.
Intensity: 8.5, Sweetness: 9, Persistence: 9, Acidity: 5, Body: 8.5. Sourced in Uganda, Vietnam, and Brazil. Medium roast
Red Blend (Miscela Rossa)
Contains notes of dark caramel, cocoa, hazelnut, and nutmeg.
Intensity: 9.5, Sweetness: 7, Persistence: 9.5, Acidity: 4, Body: 9.5. Sourced in Uganda, Vietnam, and Tanzania. Medium roast
Gold Blend (Miscela Oro)
Contains notes of dark chocolate and distinct hazelnut aftertaste.
Intensity: 7.5, Sweetness: 9, Persistence: 7.5, Acidity: 6.5, Body: 8. Sourced in Brazil, Uganda, and India. Medium-dark roast
Black (Miscela Nera)
Contains woody notes with hints of dark chocolate, hazelnut, and caramel.
Intensity: 10, Sweetness: 6, Persistence: 10, Acidity: 4, Body: 9.8. Sourced in India, Vietnam, and Uganda. Medium roast
DEK Blend (Decaffeinato)
Our Decaffeinated blend, crafted to deliver the intense, bold taste of Italian coffee without the caffeine.
Intensity: 8.5, Sweetness: 8.5, Persistence: 8.5, Acidity: 4, Body: 8.2. Sourced in India, Vietnam, and Uganda. Medium-dark roast
Account
How do I create an account?
You can create an account by clicking the account icon on the top right of the screen, or create the account when you place your first order.
Why should I create an account?
Creating an account allows you to track your orders, manage your preferences, and enjoy a faster checkout process for future purchases.
What are the benefits of signing in before purchasing?
Signing in ensures personalized recommendations based on your past orders and preferences, easy access to order history, and the ability to save items to your wishlist.
Can I still make purchases without creating an account?
Yes, you can! We offer guest checkout options, however, creating an account enhances your shopping experience by saving your information securely for future visits.
Is my information safe if I create an account?
Absolutely. We prioritize the security of your personal information. Your data is encrypted and protected to ensure confidentiality.
How can I manage my account information?
You can easily update your account details, change preferences, and manage subscriptions by signing into your account anytime.
Do I receive any exclusive offers by creating an account?
Yes, account holders often receive exclusive discounts, early access to sales, and special promotions tailored to their preferences.
Do I need to sign in to my account to make a purchase?
You do not need to sign in or create an account to make a purchase, but it is required to create a subscription.
How can I contact customer service?
Our Customer Success team can be reached Monday-Friday, 8:30 AM- 4:30 PM ET (excluding major holidays), via email, phone, or through the in-site chat feature. Our email address is contact@caffeborbone.com, and our phone number is (973) 227-7799.
I sent a message through my account, how do I access the response?
Sign into your account and click on “My Account” at the top right-hand side of the page. A page will open with multiple options (Orders, My Subscriptions, Messages, etc). Click on “Messages” and any communications will appear.
How do I unsubscribe from your emails?
We're sad to see you go! But we understand, and would be glad to welcome you back if you change your mind. To unsubscribe from our emails, click “Unsubscribe” at the bottom of the email and follow the instructions.
Why is my email not accepted?
Please ensure correct spelling of your email address.
Refunds & Returns
What is the return policy
We only accept returns on unopened packages delivered within 15 days of receipt.
For our machines, like our Didi, if the machine is no longer functioning properly it will fall under the remaining warranty period for a replacement.
For items eligible for return, the 15-day return window begins from the date the carrier delivers your item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in it’s original packaging. You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping, if there is any, will be deducted from your refund.
Returns should be mailed to:
Caffe Borbone America Corp.
19 Commerce Road Suite G
Fairfield, NJ 07004
Can I return coffee?
We accept returns of unopened coffee within 15 days of delivery. Please contact us directly at contact@caffeborbone.com or call us at (973) 227-7799 to initiate your return.
What if my order is damaged or incorrect?
If your order is damaged in shipment, or we accidentally sent you the wrong item, please contact us and we’ll make it right! Reach out to our support team at (973) 227-7799 or Email at contact@caffeborbone.com with your order number within 7 days of delivery, and we’ll work with you on resolving the issue.
I opened the box of coffee; can I still return it?
No. To be eligible for a return, the product must be unused and in the same condition that it was received and in the original packaging.
How long do refunds take?
Approved refunds typically post to your original payment method within 3–10 business days, depending on your bank.
For all other returns related information, please visit our Returns and Refund policy page
Payments, Promotions & Gifts
What payment methods do you accept?
We accept all major credit/debit cards, including American Express, Discover, MasterCard, and Visa, in addition to Google Pay and PayPal.
How do promo codes work?
Enter your code at checkout. One code per order; exclusions may apply to subscriptions, bundles, or already-discounted items.
When do the promotions and prices on the website change?
Prices on our website can be updated at any time and may change for daily, weekly and monthly specials.
Do you gift wrap?
Not currently.
Do you sell gift cards?
Yes! Digital gift cards are emailed to the recipient and can be redeemed at checkout.
How do I purchase a gift card?
Click “Shop” at the top of the screen to open our menu. From there, choose the gift card option to go to our gift card page. Fill in the required information (name and email address, recipient's name and email address), select the amount you wish to gift, then add to cart to complete your purchase.
How do I redeem a gift card?
At checkout, the option to apply the gift card will appear above the payment options.
Do gift cards expire?
Gift cards expire five years from the date of purchase, but please email our customer support team at contact@caffeborbone.com for any questions regarding expiration dates.
I’m not able to use the gift card or store credit, can you help?
Please make sure you have selected “One Time Purchase”. Our website will not enable you to use store credit or gift cards for subscription purchases. If you’re still experiencing issues, feel free to contact us directly by phone at (973) 227-7799 or Email at contact@caffeborbone.com