Subscription
How to change the frequency of delivery?
Sign into your account by clicking the icon at the top right hand of the screen. Click on “Account” after entering your credentials. “My Subscriptions” will appear
How can I pause my orders?
Sign into your account by clicking the icon at the top right hand of the screen. Click on “Account” after entering your credentials. “My Subscriptions” will appear
I created a subscription by mistake, how can I cancel my subscription
Sign into your account by clicking the icon at the top right hand of the screen. Click on “Account” after entering your credentials. “My Subscriptions” will appear
What happens if my subscription is out of stock
You will receive an email to alert you that your order will ship when the product is back in stock
How many subscriptions can I activate at one time
You may activate multiple subscriptions if you prefer to receive products at separate times
Can I change the date of my subscription
The subscription can be managed in the account. Sign in, select “Account” at the top of the screen and click on the “My Subscriptions” tab. From there you can make changes to your subscription including the date you wish to receive it.
Orders
How long after placing an order will I receive an order confirmation
Caffe Borbone will send an email with order confirmation within 2 minutes of purchase.
What happens if my credit card was declined
Caffe Borbone will attempt 2 additional charges after the initial decline.
Can I update the shipping address on my order
While we will make every effort to make changes, we request that any requests are submitted within 24 hours of purchase.
I tracked my order and it shows delivered but I didn’t receive it
Please contact our customer support team and send the tracking number and order number so we can assist
Can I pay with cash or check
We do not accept cash or check, but PayPal, Google Pay, Apple Pay, and credit cards are accepted
Can I modify my order
When an order is placed, you are unable to modify or make changes to it without contacting our Customer Support team.
I opened the box of coffee, can I still return it
Our shipping policy allows returns within a 15 day window from the date the product is received. To be eligible for a return, the product must be unused and in the same condition that it was received and in the original packaging.
How can I return my order
If you are within the 15 day return window, you may ship the order in original packaging to :
Caffe Borbone America Corp.
19 Commerce Road Suite G
Fairfield, NJ 07004
Products
Whole Bean Coffee
How much coffee should I use
Espresso: 8-9 grams for single shot/16-18 g for a double shot.
Regular coffee: We recommend the 1:16 coffee-to-water ratio (french press, chemex, standard drip)
How much is 1 Kilo of coffee
1 Kilo is equal to 2.2 pounds of coffee. All of our blends are available in 1 kilo bags/2.2 pound bags or 6 kilo bags/13.2 pound cases
What machines can be used to brew whole bean coffee?
Whole bean coffee can be ground and used in a standard drip machine, french press, chemex, or moka pot. Espresso beans can be used in an espresso machine.
How should I store my coffee
Coffee should be stored in an airtight bag or jar to preserve the taste of the beans.
Paper Pods
What machine can I use
Any machine specifically manufactured to be used with espresso paper pods. Also, traditional espresso machines with a dedicated porta filter of 44mm (adaptor) can extract the coffee in the proper way, with a nice layer of crema on top.
When will Caffe Borbone’s paper pod machine be available in America
We are expecting the machine to be available before the end of 2024.
Are the paper pods compostable
Yes, the paper pods are compostable.
Respresso
Aluminum
Are the capsules compatible with Nespresso Vertuo machines
The aluminum capsules are not compatible with the Nespresso Vertuo. The capsules will only work with the Nespresso Original line.
Plastic
Are the capsules compatible with Nespresso Vertuo machines
The aluminum capsules are not compatible with the Nespresso Vertuo. The capsules will only work with the Nespresso Original line.
Ground Coffee
What is the best way to brew ground coffee
Explore different methods to brew coffee in our dedicated section
How should I store ground coffee
Ground coffee and whole bean coffee should be stored in an airtight container away from heat sources, sunlight, and humidity.
K-Cups
What does Commercially Compostable mean
Commercially compostable only- BPI certification (facilities may not exist in your area). Easy recycling after use- the process applies if local rules allow it: the capsules will become soil fertilizer (compost), throw the used capsules in the food waste or organic waste bin, the waste is sent for industrial composting. Refer to your local recycling facility, not recycled in all communities.
When do the K-Cups expire
Each box is marked with the expiration date. Caffe Borbone K-Cups have a shelf life of 24 months.
Blend Information
Blue
Notes of chocolate, hazelnut, and light caramel nuances. Intensity: 8.5, Sweetness: 9, Persistence: 9, Acidity: 5, Body: 8.5. Sourced in Uganda, Vietnam, and Brazil. Medium roast
Red
Notes of dark caramel, cocoa, hazelnut, and nutmeg. Intensity: 9.5, Sweetness: 7, Persistence: 9.5, Acidity: 4, Body: 9.5. Sourced in Uganda, Vietnam, and Tanzania. Medium roast
Gold
Notes of dark chocolate and distinct hazelnut aftertaste. Intensity: 7.5, Sweetness: 9, Persistence: 7.5, Acidity: 6.5, Body: 8. Sourced in Brazil, Uganda, and India. Medium-dark roast
Black
Woody notes with hints of dark chocolate, hazelnut, and caramel. Intensity: 10, Sweetness: 6, Persistence: 10, Acidity: 4, Body: 9.8. Sourced in India, Vietnam, and Uganda. Medium roast
DEK
Intensity: 8.5, Sweetness: 8.5, Persistence: 8.5, Acidity: 4, Body: 8.2. Sourced in India, Vietnam, and Uganda. Medium-dark roast
Account
How do I create an account
You can create an account by clicking the account icon on the top right of the screen, or create the account when you place your first order
Do I need to sign in to my account to make a purchase
You do not need to sign in or create an account to make a purchase, but it is required to create a subscription
What are the shipping options
We offer standard 2 day shipping on all orders, and orders over $65 ship for free
How do I contact customer service
Our Customer Success team can be reached via email, phone, or through the chat feature (during normal EST business hours, 8:30 AM- 5:00 PM) contact@caffeborbone.com or 973-227-7799
What is the return policy
For items eligible for return, you have 15 calendar days to return an item from the date you received it. The 15 day return window is from the date the carrier delivers your item to the date you ship it to Caffe Borbone USA. To be eligible for a return, your item must be unused and in the same condition that you received it. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. If you receive a refund, the cost of return shipping, if any, will be deducted from your refund. Your item must be in the original packaging. Returns should be mailed to:
Caffe Borbone America Corp.
19 Commerce Road Suite G
Fairfield, NJ 07004
I sent a message through my account, how do I access the response
Sign into your account and click on “My Account” at the top right hand side of the page. A page will open with multiple options (Orders, My Subscriptions, Messages, etc). Click on “Messages” and any communications will appear.
How do I unsubscribe from your emails
We are sad to see you go! You can unsubscribe in the emails by clicking “Unsubscribe” at the bottom of the page
Why is my email not accepted
Please ensure correct spelling of your email address.
Do you ship internationally
We do not ship internationally
Sustainability / Production
What makes Caffe Borbone Sustainable
We believe that the combination of sustainable sourcing, packaging and the products we create. Learn more about our practices on our dedicated page. Caffe Borbone paper pods are sustainable because they can be recycled. The aluminum pods and the k-cups are also sustainable and commercially compostable.
Where is the coffee produced
The coffee is shipped from Italy to New Jersey.
Where is my order shipping from
Orders ship from our warehouse in Fairfield, New Jersey.
Is the packaging recyclable
The packaging is 100% recyclable.
Is Caffe Borbone coffee kosher
Yes, the coffee is kosher.
Is Caffe Borbone allergen free (nut, gluten, and wheat free)
Yes, the coffee is allergen free, which includes gluten, tree-nuts, and wheat.
Gift Cards
Can I purchase a gift card
Click on the “gift box” icon at the top right hand of the screen to open the gift card page. Fill in the required information (name and email address, recipient's name and email address), select the amount you wish to gift, then add to the cart to complete your purchase.
How do I redeem a gift card
At checkout, the option to apply the gift card will appear above the payment options.
I’m not able to use the gift card or store credit
Please make sure you have selected “One Time Purchase”. Our website will not enable you to use store credit or gift cards for subscription purchases.
Do gift cards expire
Gift cards expire one year from the date of purchase, but please email our customer support team for any questions regarding expiration dates.
